Return & Refund Policy

Thank you for shopping with NAKED. Your satisfaction is our highest priority.

Return Window

You may return eligible items within 14 days from the date you receive your order.

Return Eligibility

To qualify for a return, items must be unused, unopened, and returned in their original packaging without any damage.

The following items cannot be returned:

• Gift cards
• Personalized or customized products
• Final-sale or clearance items

Return Shipping

Customers are responsible for return shipping costs, which are calculated and displayed at checkout, except in cases where the item is defective, damaged, or incorrect. In those cases, return shipping fees will be covered by us.

Return & Refund Process

Please contact us at thanhxuanconlai63218@gmail.com to initiate a return. Include your order number and reason for return.

Once we receive your returned item and inspect its condition, we will notify you about the approval of your refund.

Approved refunds will be processed back to your original payment method within 5–10 business days. Please note that bank processing times may vary.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery. Provide clear photos of the product and packaging to support your claim.

We will arrange a free replacement or issue a full refund based on your preference.

Order Cancellation

Orders can be canceled within 12 hours of purchase. Please contact us promptly at thanhxuanconlai63218@gmail.com if you wish to cancel your order.

Processing and Shipping Time

Orders typically take 1-3 business days to process.

Shipping time generally ranges from 7-12 business days depending on your location.

If you have any questions or need further assistance, please contact us at thanhxuanconlai63218@gmail.com.