Shipping Policy

Thank you for shopping with NAKED. We are committed to providing a smooth and reliable delivery experience for all of our customers in the United States.

Order Processing

All orders are processed within 1-2 business days (Monday–Friday, excluding holidays). Once your order has been shipped, you will receive a confirmation email containing tracking information.

Shipping Times

Estimated delivery time for shipments within the United States is 5-10 business days. Please note that these delivery times are estimates and may vary due to factors such as carrier delays, weather conditions, or other unforeseen circumstances.

Shipping Fees

Shipping fees are calculated based on the destination and shipping method and are displayed at checkout.

Tracking Information

Once your order ships, you will receive an email with a tracking number. Please allow 24-48 hours for tracking updates to become available.

Return Policy

If you are not satisfied with your purchase, returns are accepted within 30 calendar days from the date of delivery. Customers are responsible for return shipping unless the item received is defective, damaged, or incorrect. Refunds will be processed within 5-7 business days after we receive and inspect the returned item.

Order Cancellations

You may cancel an order within 12 hours of placing it. After this cancellation window, we cannot guarantee that your order will be canceled.

Address Accuracy

Please ensure that your shipping address is complete and accurate. NAKED is not responsible for delays or losses resulting from incorrect address information.

Lost or Delayed Packages

If your package is delayed or appears to be lost, please contact our customer service at thanhxuanconlai63218@gmail.com for assistance.